Service & Repairs

To create a Repair Request, please contact us on +961 3716974.
For warranty repair evaluation, your product will need to be evaluated by our Repair Center.

Luggage Repair Policy

The Repair Center will make the final determination on the status of the product with the possible following outcomes:

• If the product is repairable and convered under warranty, the product will be repaired at our expense.
• If the product is not repairable and is covered under warranty, we will contact you in regards to receiving a comparable warranty replacement.
• If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense. This will be communicated to you via call or text message.
• We are not responsible for your products after 10 days from receiving a response from us via call or text message.

Please note any delivery costs will be your responsibility.

For additional assistance, please Contact Us.